Last updated: [DATE NATHAN APPROVES]
Safepack Removals (ABN 53 616 415 404), based in Robina, Queensland, respects your privacy. This policy explains what personal information we collect, why we collect it and how we look after it.
What we collect
When you send a request through our website, call us or email us, we may collect your name, phone number, email address, and any notes you give us about your move (such as suburbs, dates and items).
Why we collect it
We use your information to call you about your request, quote and arrange your move or other services, and keep records of the work we do. We don’t sell or rent your personal information to anyone.
Website analytics and advertising
Our website uses cookies and similar tools:
- Meta Pixel and Meta Conversions API (Facebook and Instagram). These tell us when someone who saw our ads visits our site or sends a request, and may let Meta show our ads to you later. When you send a request, we share a scrambled (hashed) copy of your email and phone number, your IP address and browser details with Meta to measure our ads. You can control ad preferences in your Facebook or Instagram settings, or at facebook.com/adpreferences.
- Google Ads, including conversion tracking and remarketing. When you send a request, a scrambled (hashed) copy of your email and phone number is shared with Google to measure our ads. Google may show our ads to you on other websites after you visit our site. You can control personalised ads at adssettings.google.com.
- Cloudflare Turnstile, which checks that requests sent through our website come from a person, not a spam bot.
These tools collect information about your device and browsing, not your name or phone number. You can block or delete cookies in your browser settings.
Who we share it with
We only share your information when we need to provide our services (for example, with our website host Cloudflare, our email delivery provider Resend, and Meta and Google as described above), or when the law requires it.
Keeping it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete it when we no longer need it.
Access, corrections and questions
You can ask to see or correct the information we hold about you, or raise a privacy concern, by calling 0452 158 226 or emailing safepackremovals@gmail.com. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.